Terms of Use

Last Updated: August 18, 2025

Introduction

Welcome to Picasso's Pizza ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website [www.picassospizza.net] (the "Website") and any services, products, or content provided through it, including online ordering and delivery services (collectively, the "Services"). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

1. Use of the Website and Services

a. Eligibility

You must be at least 13 years of age to use our Website or Services. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

b. Account Registration

To access certain features, such as online ordering, you may need to create an account. You agree to:

  • Provide accurate, complete, and current information during registration.

  • Maintain the security of your account credentials and notify us immediately of any unauthorized use.

  • Be responsible for all activities conducted under your account.

c. Acceptable Use

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You will not:

  • Use the Website in any way that violates applicable laws or regulations.

  • Attempt to interfere with the Website’s functionality, security, or integrity.

  • Use automated systems (e.g., bots, scripts) to access or collect data from the Website without our permission.

  • Engage in any activity that disrupts or impairs the Website or Services.

2. Ordering and Payment

a. Online Orders

When you place an order through the Website, you agree to:

  • Provide accurate delivery and payment information.

  • Review your order details, including pricing and delivery instructions, before submission.

  • Acknowledge that all orders are subject to availability and confirmation by Picasso's Pizza.

b. Pricing and Taxes

All prices listed on the Website are in U.S. dollars and exclude applicable taxes, delivery fees, or other charges unless otherwise stated. We reserve the right to modify prices at any time without prior notice.

c. Payment

Payments for orders are processed through secure third-party payment processors. By submitting payment information, you represent that you are authorized to use the payment method provided. We are not responsible for errors or issues caused by third-party payment processors.

d. Refunds and Cancellations

Orders may be canceled or modified before preparation begins, subject to our discretion. Refunds, if applicable, will be processed in accordance with our refund policy, available upon request at headquarters@picassospizza.net.

3. Delivery Services

We may offer delivery services through our Website. You agree to:

  • Provide accurate delivery instructions and ensure someone is available to receive the order.

  • Acknowledge that delivery times are estimates and may vary due to factors beyond our control (e.g., traffic, weather).

  • Contact us promptly at headquarters@picassospizza.net if there are issues with your delivery.

4. Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by or licensed to Picasso's Pizza and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

5. User-Generated Content

If you submit content to the Website (e.g., reviews, comments, or photos), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with our Services. You represent that you own or have the right to submit such content and that it does not violate any laws or third-party rights.

6. Third-Party Links and Services

The Website may contain links to third-party websites or services (e.g., payment processors or social media platforms). We are not responsible for the content, policies, or practices of these third parties. Your interactions with them are at your own risk.

7. Disclaimer of Warranties

The Website and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Picasso's Pizza, its affiliates, and their respective officers, directors, employees, or agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or Services. Our total liability for any claim will not exceed the amount you paid for the Services giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Picasso's Pizza and its affiliates, officers, directors, employees, and agents from any claims, losses, or damages, including reasonable attorneys’ fees, arising from your violation of these Terms or your use of the Website or Services.

10. Termination

We reserve the right to suspend or terminate your access to the Website or Services at our discretion, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Website and Services will cease immediately.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the State of New York, without regard to its conflict of laws principles. Any disputes arising from these Terms or your use of the Website will be resolved through binding arbitration in Buffalo, NY, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our Website with a revised "Last Updated" date. Your continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.

13 . Delivery Details

Any Delivery Charge is not a tip paid to your driver. Please reward your driver for a job well-done. Delivery charge and tax may apply. Prices, participation, delivery area and charges may vary.

14. Allergen Warning

Picasso’s Pizza Gluten Free Crust is prepared in a common kitchen with the risk of gluten exposure. Therefore, Picasso's DOES NOT recommend this pizza for customers with celiac disease. Customers with gluten sensitivities should exercise judgment in consuming this pizza. Picasso’s menu items are prepared in stores using a common kitchen. As a result, there may be cross contact between allergens. Customers with an allergen concern should exercise judgement in consuming Picasso’s menu items.

15. Satisfaction Guaranteed

If you are not completely satisfied with your Picasso’s Pizza experience, we will make it right.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at: Picasso's Pizza >>> headquarters@picassospizza.net